Learn about Club Publix membership benefits and how to access personalized offers, time-saving features, and more.
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Get early access to the weekly ad & more.
We’ll show you how to sneak a peek at weekly ad deals, redeem clipped digital coupons, and receive offers on your favorite items.
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Club Publix FAQs.
General
What is Club Publix?
Club Publix is a free loyalty program that offers savings, convenience, and personalization to our customers. Members receive:
- Personalized communications and relevant savings.
- Digital tools to make shopping easier.
- Special perks for membership anniversaries, birthdays, and even half-birthdays.
What are the benefits of Club Publix?
Save on your favorites.
- Clip digital coupons to help you save more.
- See BOGOs and deals picked for you.
- Sneak a peek at the weekly ad a day early.
Make shopping easier.
- Pay with the Publix app at checkout.
- Track your purchases with e-receipts.
- Quickly reorder your favorites and save shopping lists.
Get perks and more.
- Enjoy birthday and half-birthday treats on us!
- Get a special perk for your Club Publix anniversary.
- Receive perks in your digital wallet and save.
Invest in your community. (Excluding Florida & Mobile/Baldwin counties in Alabama.)
- Support the school of your choice with Publix Partners.
- Publix donates a portion of your purchase amount to the school you choose.
What type of communications will I receive if I join Club Publix?
By joining Club Publix—our free loyalty program—you receive personalized communications, perks, and savings based on your interests and purchases. These communications may include email, direct mail, and app notifications (if you have the Publix app on your phone).
You may always log in to your account to update your communication preferences.
Who do I call/contact with additional questions?
Please contact our Customer Care department:
- Online:Contact usand submit your inquiry
- Phone:(800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
- Mail: Publix Super Markets Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407
How frequently will I receive communications from Club Publix?
Frequency and communication methods may vary. However, we do take our communications seriously and want to ensure that they’re never too disruptive to our members. You may change or opt out of communication settings as you please. Please note that if you opt out of personalized communications, you will not be eligible to receive perks.
Do I have to enter my phone number or pay with the Publix app every time I shop?
It’s highly recommended. When you enter your phone number at checkout or pay with the Publix app every time you shop, future communications and savings are more personalized and relevant based on what you buy.
Account
How/Where do I sign up for a Club Publix account?
Become a Club Publix member for free by visitingpublix.com/club.
What are Club Publix perks?
Perks are our way of saying thank you for being a Club Publix member. They can be services to help make shopping easier and other exclusive, members-only benefits, such as:
- Digital coupons to help you save more.
- Deals picked for you based on your purchases.
- Gifts for your birthday, half-birthday, and membership anniversary.
- Special perks that are just right for you.
- The option to pay in-store with the Publix app.
- Our weekly ad sneak peek one day early.
- E-receipts to help you keep track of what you buy.
- Shopping lists you can create and save on the go.
- Quick ways to reorder your favorites.
- Announcements about new products.
- Product pairings, tips, and more.
How do I use Club Publix member perks?
To take advantage of all Club Publix member perks:
- Sign up or log in to your account
- Verify your phone number and update personalized communication preferences.
- When you shop, enter your phone number at checkout or pay with the Publix app to ensure that any perks or digital coupons in your digital wallet are applied to your purchase.
How much does it cost to become a Club Publix member?
It’s free. There’s no cost to join.
How do I cancel my membership?
To cancel your Club Publix membership, please contact our Customer Care department:
- Online:Contact usand submit your inquiry.
- Phone:(800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
- Mail: Publix Super Markets Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407
Is my information private?
Publix uses administrative, technical, and physical protections designed to safeguard the information we collect. To review the full policy, log in to your account and access the Terms of Use & Privacy Policy at the bottom of the page.
Why doesn't my phone number work when I enter it at the register?
Please log in to your account and verify your phone number. If the problem persists, please contact our Customer Care department:
- Online:Contact usand submit your inquiry
- Phone:(800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
- Mail: Publix Super Markets Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407
How do I manage my communications preferences?
Log into your account and update your communication settings in your profile.
How do I update or verify my phone number?
Log into your account and access your profile information. There you will be able to update and verify your phone number.
Save/Offers
How do I redeem the Club Publix member offers I receive?
Simply enter your phone number at checkout or pay with the Publix app before completing your transaction.
My friend/neighbor received an email or online offer that I did not receive. How do I get on the distribuion list?
Club Publix does not have a distribution list. To be eligible to receive various perks and offers based on your location and interests, follow these steps:
- Sign up for aClub Publixaccount, adding your verified phone number.
- Opt in to receive personalized communications based on your interests and what you purchase.
- Enter your phone number at checkout or pay with the Publix app every time you shop in-store.
While our offer types and timing are not guaranteed, and certain offers are limited to specific locations, we always look for ways to provide valuable offers that help you save.
My family member/friend lives in a different area and receives promotions that are not valid at my Publix store. Why?
Certain offers are limited to specific geographical areas and store locations. Please be assured we always look for ways to provide valuable offers that help you save. When you join Club Publix and enter your phone number at checkout or pay with the Publix app every time you shop, you receive perks personalized for you.
I received an offer, but the expiration time frame is short (or has already expired). Why?
Offers are based on weekly deals and other location-based efforts. We’re sorry if your offer has expired. Please be assured that we always look for ways to help you save.
My friend received a Publix email with a coupon. How do I sign up to receive future offers?
It’s simple! Go topublix.com/cluband complete the online registration. Enter your phone number at checkout or pay with the Publix app every time you shop in-store to receive future offers. We encourage you to check your weekly emails for potential perks. While our offer types and timing are not guaranteed, and certain deals are limited to specific locations, we always look for ways to help you save.
When I receive a digital coupon in my email, do I need to print it?
No. You should clip any digital coupons you would like to use. When you enter your phone number at checkout or pay with the Publix app, any clipped digital coupons or perks in your digital wallet will be applied to your qualified purchase.
How do I redeem digital coupons?
Simply enter your phone number at checkout or pay with the Publix app before completing your qualified purchase.
I forgot to enter my phone number or pay with the Publix app. How can I redeem my offer?
Unfortunately, the only way to redeem your offer is to enter your phone number at checkout or pay with the Publix app at the time of purchase. We are sorry you were unable to redeem your offer; however, we always look for ways to provide you with valuable offers to help you save.
I received an offer through email, but it was not reflected in my transaction.
Digital offers follow the same guidelines as paper coupons; however, each perk or offer may have a unique disclaimer or purchase requirements. You may find the offer’s disclaimer by visiting ourdigital couponspage, or by looking in your digital wallet and clicking the coupon. The disclaimer may vary by offer, region, etc.
How do I make sure I receive my birthday and half-birthday perks?
Log in to your Club Publix account and update your account information to include your birth date. This information must be added to your account at least 10 days prior to your birthday in order to receive the perk.
What restrictions apply for Club Publix offers?
Club Publix offers and perks cannotbe redeemed on purchases of alcohol, tobacco, lottery items, money services, postage stamps, gift cards, or prescriptions; or on the portion of any transaction constituting taxes or fees. Additionally, offers and perks cannot be earned on perk redemptions, other discounts, coupons, taxes, or other fees.
Publix App
Where can I download the Publix app?
Visitpublix.com/mobilefrom your iPhone or Android device.
Do I need to download an app to become a Club Publix member?
No. However, the Publix app may help you to manage your account conveniently. If you’d like to use your phone to pay, you must download the app and add your debit or credit card. Otherwise, you may alwaysaccess your account online.
How do I pay with the Publix app?
When completing your transaction at the register, the screen displaying your purchases will have a QR code at the bottom right corner. Please follow these steps to pay with the Publix app:
- Open the Publix app.Be sure you have a form of payment on file.
- Be sure you have a form of payment on file.
- Tap thePayicon.
- Scan the QR code displayed on the point-of-sale screen.
How do I redeem offers when paying with the Publix app?
When you pay with the Publix app, all eligible clipped and perks coupons in your digital wallet are automatically applied to your qualifying purchases. You don’t need to enter your phone number before completing your transaction when you pay with the app.
Phone Verification
I signed up for a Club Publix account, but I was unable to verify my phone number. What should I do?
Please contact our Customer Care department with additional questions:
- Online:Contact usand submit your inquiry.
- Phone:(800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
- Mail: Publix Super Markets Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407
Note: Phone verification does not work with VoIP phones or phones with screening services.
Why do I need to verify my phone number?
To receive all the relevant perks and offers, Publix now requires you to verify your phone number to ensure the number belongs to you.
Why was my phone number removed from my account?
If a user successfully completes the verification process and confirms that they are the rightful owner of a phone number, that phone number is assigned to the new owner’s account and removed from its previous account.
Please contact our Customer Care department with additional questions:
- Online:Contact usand submit your inquiry.
- Phone:(800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
- Mail: Publix Super Markets Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407
I received an email indicating that I need to update my phone number. Where do I go?
Please go to yourprofile settings. There, you may update any information that may have changed.
Can’t find what you’re looking for? Connect with a Customer Care expert.
Download the Publix app.
Make sure to download the Publix app to get the most out of your Club Publix account.
