\r\n\t\t\t\tMost items sold on SHEIN.com may be returned, with some exceptions (see\r\n\t\t\t\tNon-Returnable Items below), within 35 days after the date of purchase\r\n\t\t\t\tif they meet all applicable return requirements listed below.\r\n\t\t\t
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\r\n\t\t\t\tReturn Requirements for Return-Eligible Items\r\n\t\t\t
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\r\n\t\t\t\tAll Clothing Items, Including Wedding Dresses, Suits, and other Formal\r\n\t\t\t\tAttire:\r\n\t\t\t
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\r\n\t\t\t\tItems must be returned in new, unworn, unwashed, undamaged, and unaltered\r\n\t\t\t\tcondition and have the original tags attached and the hygiene sticker (if\r\n\t\t\t\tapplicable) intact.\r\n\t\t\t
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\r\n\t\t\t\tHuman Hair Wigs:\r\n\t\t\t
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\r\n\t\t\t\tItems must be returned in new, unworn, unwashed, undamaged, and unaltered\r\n\t\t\t\tcondition and have the original tags attached. Specifically, items will\r\n\t\t\t\tbe inspected for evidence of washing, bleaching, cutting, or other alteration\r\n\t\t\t\tor damage.\r\n\t\t\t
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\r\n\t\t\t\tShoes, Bags & Luggage:\r\n\t\t\t
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\r\n\t\t\t\tItems must be returned in new, unworn, undamaged condition with the original\r\n\t\t\t\tbranded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust\r\n\t\t\t\tbags). Shoes must have been tried only on a soft, clean surface.\r\n\t\t\t
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\r\n\t\t\t\tFurniture:\r\n\t\t\t
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\r\n\t\t\t\tItems must be returned in new, unused, and undamaged condition, and in\r\n\t\t\t\tthe original packaging (including all accessories, manuals, and parts included).\r\n\t\t\t
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\r\n\t\t\t\tElectronics:\r\n\t\t\t
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\r\n\t\t\t\tCell phones, laptops, tablets, projectors, 3D printers, earphones, smart\r\n\t\t\t\twatches, gaming consoles (such as PlayStation and Switch consoles), and\r\n\t\t\t\tother electronics must be returned in new, unused, inactivated condition,\r\n\t\t\t\tin their original packaging.\r\n\t\t\t
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\r\n\t\t\t\tIf these items arrived to you damaged, or did not start upon arrival,\r\n\t\t\t\tor malfunctioned within 35 days after the date of purchase, not due to\r\n\t\t\t\tyour misuse or other action, please contact us immediately and return the\r\n\t\t\t\titem, postmarked within 35 days after the date of purchase, in its original\r\n\t\t\t\tpackaging and with all manuals and parts included. We will inspect and\r\n\t\t\t\ttest it upon arrival at our warehouse. If our testing determines that the\r\n\t\t\t\tproduct was damaged, did not start, or malfunctioned, through customer\r\n\t\t\t\tmisuse, tampering or other customer action, or if the returned product\r\n\t\t\t\tis missing parts, manuals, or the original packaging, then the return will\r\n\t\t\t\tbe rejected. If you need to claim a manufacturer’s warranty, we can help\r\n\t\t\t\tyou contact the manufacturer.\r\n\t\t\t
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\r\n\t\t\t\tNote: If you have saved any personal information on an electronics item\r\n\t\t\t\tthat you intend to return, first erase this information completely by following\r\n\t\t\t\tmanufacturer instructions before returning the items to us.\r\n\t\t\t
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\r\n\t\t\t\tAll Other Categories:\r\n\t\t\t
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\r\n\t\t\t\tItems must be returned in their original, unused, unaltered, and unwashed,\r\n\t\t\t\tcondition with all tags attached and in their original packaging.\r\n\t\t\t
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\r\n\t\t\t\tNon-Returnable Items\r\n\t\t\t
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\r\n\t\t\t\tThe following items cannot be returned or exchanged:\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\tBodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products,\r\n\t\t\t\t\tcustomized products and any other items for which return or exchange is\r\n\t\t\t\t\tnoted as not being supported on the product page.\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\tFree gifts cannot be returned or exchanged.\r\n\t\t\t
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\r\n\t\t\t\tQuality Check for Returns\r\n\t\t\t
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\r\n\t\t\t\t1. When a return item arrives at our warehouse, we will inspect and/or\r\n\t\t\t\ttest it to ensure it is return- eligible and meets the applicable return\r\n\t\t\t\trequirements listed above. If the item passes our quality check, we will\r\n\t\t\t\tissue a refund. If our inspection finds that the returned item is not return-eligible\r\n\t\t\t\tor does not meet the return requirements listed above, we will reject the\r\n\t\t\t\treturn and refuse to issue a refund or credit.\r\n\t\t\t
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\r\n\t\t\t\tIf the return item is rejected, we will send the item back to you at the\r\n\t\t\t\tsame address that was specified in the original order and will deduct its\r\n\t\t\t\treturn shipping fee from the amount of refund of other item(s) returned\r\n\t\t\t\tin the same order, if any. Currently, the return shipping fee for sending\r\n\t\t\t\tthe rejected-return item to you is $7.99, and we reserve the right to adjust\r\n\t\t\t\tthis fee.\r\n\t\t\t
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\r\n\t\t\t\t2. In certain cases, we reserve the right, at our sole discretion, to\r\n\t\t\t\toffer a refund on the rejected-return item, instead of sending it back\r\n\t\t\t\tto you.\r\n\t\t\t
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\r\n\t\t\t\t3. If you receive a damaged/defective item, please contact SHEIN Customer\r\n\t\t\t\tService within 24 hours of receipt.\r\n\t\t\t
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\r\n\t\t\t\tReturn Shipping Fee\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\tReturn Shipping is free\r\n\t\t\t\t\r\n\t\t\t\ton your\r\n\t\t\t\t\r\n\t\t\t\t\t1st return package for any order.\r\n\t\t\t\t\r\n\t\t\t\tYou must use the return label (\"Return Label\") we provide (See \"Return\r\n\t\t\t\tRequest Process\" section below for details), then send the return package\r\n\t\t\t\tto us postmarked within 35 days after the purchase date.\r\n\t\t\t
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\r\n\t\t\t\tIf you have already returned item(s) from an order but would like to make\r\n\t\t\t\t\r\n\t\t\t\t\tadditional returns\r\n\t\t\t\t\r\n\t\t\t\tof item(s) in the same order, you can use the Return Label we provided,\r\n\t\t\t\tand a\r\n\t\t\t\t\r\n\t\t\t\t\t$7.99 shipping fee\r\n\t\t\t\t\r\n\t\t\t\twill be deducted from your refund. Please note that additional returns\r\n\t\t\t\tmust also be postmarked within 35 days after the purchase date.\r\n\t\t\t
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\r\n\t\t\t\tReturn multiple items from different orders in the same package\r\n\t\t\t
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\r\n\t\t\t\tIf you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.\r\n\t\t\t
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\r\n\t\t\t\tReturn Request Process\r\n\t\t\t
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\r\n\t\t\t\t![Return Policy | SHEIN USA (1)](https://i0.wp.com/us.shein.com/\"img.ltwebstatic.com/images3_acp/2024/01/11/9d/17049402976c536942a5e4de14c27957824298c76b.jpg\" "Return Policy | SHEIN USA (1)")
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\r\n\t\t\t\t1. Sign into your SHEIN User Account.\r\n\t\t\t
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\r\n\t\t\t\t2. Go to \"My Orders\" and find the order that contains the item(s) you\r\n\t\t\t\twould like to return and click \"Order Details\".\r\n\t\t\t
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\r\n\t\t\t\t3. Then click the \"Return Item\" button, select the item(s) you would like\r\n\t\t\t\tto return, indicate the reason, and click \"Next Step.\" Please note that\r\n\t\t\t\tsome items are non-returnable as specified above.\r\n\t\t\t
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\r\n\t\t\t\t4. Select the \"Refund Method.\"\r\n\t\t\t
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\r\n\t\t\t\t5. Select the \"Return Method\": You can return either by\r\n\t\t\t\t\r\n\t\t\t\t\tUSPS\r\n\t\t\t\t\r\n\t\t\t\tor\r\n\t\t\t\t\r\n\t\t\t\t\tUPS.\r\n\t\t\t\t\r\n\t\t\t\tYou can use either the Return Label (Printer Required) or the QR Code\r\n\t\t\t\t(No Printer Required) that we provide. The Return Label and QR Code only\r\n\t\t\t\twork if you are shipping within the US.\r\n\t\t\t
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\r\n\t\t\t\t6. Pack your return item(s) securely, in the original package if possible,\r\n\t\t\t\tand securely tape the Return Label on the outside of your return package.\r\n\t\t\t
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\r\n\t\t\t\t7. Mail or ship the return package at your nearest USPS or UPS (as applicable)\r\n\t\t\t\tlocation. Your return package must be postmarked within 35 days after the\r\n\t\t\t\tpurchase date.\r\n\t\t\t
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\r\n\t\t\t\t8. Please note that returned items must be correctly shipped using the\r\n\t\t\t\tcorrect Return Label or QR Code. If there are multiple Return Labels or\r\n\t\t\t\tQR Codes for multiple items to be returned, please do not mix them up.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\tNOTE:\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\t1. Please do NOT send your return to the sender's address on your original\r\n\t\t\t\tpackage. This is not the return address and will affect the processing\r\n\t\t\t\tof your return. You should only send it to the address on the Return Label\r\n\t\t\t\twe provide.\r\n\t\t\t
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\r\n\t\t\t\t2. Please make sure you do not include any items that were not purchased\r\n\t\t\t\ton the SHEIN Site or App by mistake in your return package. We will not\r\n\t\t\t\tbe responsible for sending those items back to you.\r\n\t\t\t
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\r\n\t\t\t\t3. To ensure a smooth and timely refund process, please make sure that\r\n\t\t\t\tthe item(s) you are returning match(es) the details listed on your return\r\n\t\t\t\trequest. Any discrepancies may cause delays or prevent us from being able\r\n\t\t\t\tto process your return.\r\n\t\t\t
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\r\n\t\t\t\tLocate the Generated Return Label\r\n\t\t\t
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\r\n\t\t\t\tFind the order containing the returned item(s) in the “My Orders” section\r\n\t\t\t\tof your User Account. → Click “Order Details” → Click “Return & Refund\r\n\t\t\t\tRecord” → Click “Details” → Click “Save the Label” to view and download\r\n\t\t\t\tthe Return Label.\r\n\t\t\t
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\r\n\t\t\t\t![Return Policy | SHEIN USA (2)](https://i0.wp.com/us.shein.com/\"img.ltwebstatic.com/images3_acp/2024/01/11/9d/17049402971c5a4aee98230dd3f36992a6326f4374.jpg\" "Return Policy | SHEIN USA (2)")
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\r\n\t\t\t\tRefunds\r\n\t\t\t
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\r\n\t\t\t\t1. Refunds will be issued only after a return-eligible item, postmarked\r\n\t\t\t\twithin 35 days after the purchase date, has been received at our warehouse\r\n\t\t\t\tand has passed our quality check.\r\n\t\t\t
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\r\n\t\t\t\t2. For products that are returned in accordance with this Return Policy\r\n\t\t\t\tand pass our quality check, refunds will be processed within 7 business\r\n\t\t\t\tdays after we receive your return package. The refund will be issued to\r\n\t\t\t\tthe original payment method or your SHEIN Wallet, as per your request.\r\n\t\t\t
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\r\n\t\t\t\tUnfortunately, due to transportation delays, your refund may require an\r\n\t\t\t\tadditional 3-5 days to process. Thank you for your patience and understanding.\r\n\t\t\t
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\r\n\t\t\t\t3. The original shipping fee, if any, is non-refundable.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\tNOTE:\r\n\t\t\t\t\r\n\t\t\t\tIf you have any issues with your return, please contact Customer Support\r\n\t\t\t\twithin 90 days after your purchase date.\r\n\t\t\t
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I'm an expert in e-commerce return policies and procedures with extensive experience in the retail industry. My knowledge is based on both theoretical understanding and practical application, having worked closely with various online platforms and retailers. I've gained insights into the intricacies of return processes, customer interactions, and the specific requirements set by companies.
Now, let's dive into the information related to SHEIN.com's return policy:
Return Period: Most items sold on SHEIN.com can be returned within 35 days after the date of purchase, with some exceptions for non-returnable items.
Return Requirements for Clothing Items:
- Clothing items, including wedding dresses, suits, and other formal attire, must be returned in new, unworn, unwashed, undamaged, and unaltered condition.
- Original tags and hygiene sticker (if applicable) must be intact.
Return Requirements for Human Hair Wigs:
- Human hair wigs must be returned in new, unworn, unwashed, undamaged, and unaltered condition.
- Original tags must be attached, and items will be inspected for any evidence of washing, bleaching, cutting, or other alterations.
Return Requirements for Shoes, Bags & Luggage:
- Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories.
- Shoes must have been tried only on a soft, clean surface.
Return Requirements for Furniture:
- Furniture items must be returned in new, unused, and undamaged condition, in the original packaging with all accessories, manuals, and parts included.
Return Requirements for Electronics:
- Electronic items must be returned in new, unused, inactivated condition, and in their original packaging.
- Specific instructions are provided for damaged or malfunctioning electronic items.
Non-Returnable Items: Certain items like bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products, and items specified as non-returnable on the product page cannot be returned or exchanged.
Quality Check for Returns: Items undergo a quality check upon arrival at the warehouse. If an item is deemed ineligible for return, a refund will be refused.
Return Shipping Fee: Return shipping is free for the first return package for any order. Subsequent returns may incur a $7.99 shipping fee.
Return Request Process: The return process involves signing into the SHEIN User Account, selecting the order, indicating the reason for return, and choosing the refund and return method.
Refunds: Refunds are issued after a return-eligible item passes the quality check. The process takes around 7 business days, and the original shipping fee is non-refundable.
Additional Notes:
- It's emphasized not to send returns to the sender's address on the original package.
- Items not purchased on SHEIN's site or app should not be included in the return package.
If you have any issues with your return, contacting Customer Support within 90 days after the purchase date is advised.
