Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Brooklyn come from postal codes 11221, 11226, 11207, 11217, 11215, 11212, 11208 and 11238.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,825 ratings
Thank you!
Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Optimum
Optimum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (19%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:The Bronx, Brooklyn, Newark, Bayonne, Jersey City, New York City, East Newark, Queens, West New York, Union City, North Arlington, Secaucus, Lyndhurst, Hoboken and Belleville.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | TV | |
| The Bronx | TV | |
| The Bronx | TV | |
| Brooklyn | Internet | |
| Newark | Internet | |
| The Bronx | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- Sait Handal (@SaitHandal) reported fromNorth Bergen, New Jersey
@EBROINTHEAM @HOT97 @LAURASTYLEZ @Rosenbergradio I got a email from optimum when I share my Wi-Fi with the Neighbor stating we have detected an illegal device and will cancel your services. At that point I cut him off. Just an FYI.
- Gerard (@TDLI_UD) reported fromQueens, New York
Once again @optimum @OptimumHelp has ****** me. You ******* scumbags better get your god damn act together Stop ******* with me and do your ******* jobs you pieces of sh*t
- Chelsea Kirk (@chelseapkirk) reported fromBrooklyn, New York
@optimum is still truly the worst, tell all your friends.
- Betti Ortega (@bettiO) reported fromHoboken, New Jersey
@AlticeUSA your @optimum service is down. Nothing is working and your customer service just disconnected my call. Expensive, bad service #enough
- Ulysses Heyward (@UlyssesHeyward) reported fromBrooklyn, New York
Optimum just decided to go sh*t on me as far as getting internet service as I was finishing up on printing paperwork for today’s work.
- Matt Garville (@ddust102) reported fromHoboken, New Jersey
@nicole1121 @optimum @OptimumHelp @Andy @Bethenny Mine is down too :/
- Ashley Siegel (@AshleySiegs) reported fromHoboken, New Jersey
Dear @optimumhelp apparently all of Hoboken has no internet. Help.
- Rhenotha (@rhenotha) reported fromNewark, New Jersey
And when I want to actually watch cable tv @optimum is giving me this error message. Can't watch DVR cant watch on demand. I called customer service didn't have any answers and tech support came out and said it's just a glitch. Hasn't worked all day! 😡😡
- Rose Jacobson (@RoseJacobson) reported fromBayonne, New Jersey
When you are home sick, optimum has network outages, you have a smart tv. 😭
- Mike (@c0psrul3) reported fromBrooklyn, New York
wtf @optimum i called to order service and your automated male voice is telling me to unplug my modem.#nosale
- The Three eyed Paloma 🕊 (@Peteyyff) reported fromUnion City, New Jersey
@OptimumHelp this is getting really old with my internet cutting out I pay a ton for this crap to function.
- Kelly Will (@misswill) reported fromBrooklyn, New York
@OptimumHelp You sent me a new router. It does not work. Power light shows on the outlet plug, but no lights/power to the device. Retried multiple times. I reconnected the old one again. Please send help.
- Nurse Faith 🌚🤑💉 (@faithfrmbk) reported fromBrooklyn, New York
@optimum I’ve been having problems with my home wi-fi for the past week now. Please fix it
- lets go giants (@Seriously_67) reported fromBayonne, New Jersey
Worst cable, internet & phone provider goes to *drum roll*. @optimum @OptimumHelp. Not a text/email or on website to let their customers know what’s going on. Thanks to @Bayonne_OEM for doing Optimums job 👏👏 let’s see if we get a credit on our bill for this massive screw up!
- Bugaboo Baby Boy (@WiLCOPE4) reported fromBrooklyn, New York
once again, @OptimumHelp can’t even credit me for yet another internet outage. I had to pretend I was cancelling my service just to speak to a human to tell me that there’s nothing to do but call back when it’s fixed.🗑🗑🗑🗑🗑🗑
- Gerard (@TDLI_UD) reported fromQueens, New York
@optimum has got to be the worst cable service out there, and @OptimumHelp is absolutely useless
- Gerard (@TDLI_UD) reported fromQueens, New York
I swear, @optimum is strictly in the business of ******* their customers They can’t get a commercial internet and phone service set up to save their life. The sales rep is not going to be happy when I see him. *********
- Leigh Diacont (@Leighladi) reported fromHoboken, New Jersey
Ours is down too @tom_rose10 ! Now @ChadDiacont and I will actually have to speak to each other... @optimum is reminding me that I’m the last living millennial who still has cable #cordcutting
- Healthy Genius (@wine_nymph) reported fromBrooklyn, New York
Optimum internet has got to be the worst internet ever why can’t we just get FiOS in my building wtf @optimum with the outages nightly
- Tyler Mitchell (@BigRed2832) reported fromManhattan, New York
@megchristensen @optimum We were watching the Ted Bundy movie on Netflix and he was accused of killing these women, and then the internet went out and now we’ll never know if he did it or not. Sad.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- ihatecablecos (@ihatecablecos) reported
@yonette101 @optimum I feel your pain . I suffer from cox and same issue can’t work from home kid can’t do homework. Something needs to be done about these horrific cable broadband monopolies
- josh carcione (@joshcarcione) reported
@OptimumHelp @optimum @AlticeUSA i’ve been on chat support with Kari for over an hour and they fail to answer any of my questions. Please help
- Niket Ghelani (@niket_thatsme) reported
@OptimumHelp Internet is suddenly out. When I call the support line, the automated voice says there is an outage. If I sign up for text alert, I get a text within 30 sec telling me the outage is resolved. But the issue is still pending. Can you please provide an ETA for fix? Thx
- aaron (@9BOY_) reported
@OptimumHelp Came home to no internet and cant get it back up, site showing no downage. been unreliable since starting service. Please help
- Kenny P (@kparksnash) reported
@optimum is the worse internet service in the country. For 2 years they have been breach of contract. Promised 400 MBps & provide 30-85 MBpS. Would give me a credit of $600 but I’d have to sign a NDA. Again their system is down tonight. Total BS
- Brown (@brownie3287) reported
@OptimumHelp WHYYYYY MUST I GO THROUGH SO MUCH TO DISCONNECT MY SERVICE!!!!
- Alexis “🎃Spookie👻” Cardoza (@_AlexisCardoza) reported
@OptimumHelp is there an outage anywhere? Internet has been down for over an hour
- Dawn Serrano (@smileygrl814) reported
@_AlexisCardoza @optimum WTF?? They need to pay you for every hour you are out.
- SteveClose1980 (@SteveClose1980) reported
@optimum your service and your service tech SUCK!
- mike schmitz (@schmitzcoin) reported
@optimum Seriously you have a good product but your infrastructure and customer service needs attention. The infrastructure in our town is old and outdated this came from one of your service technicians
