Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in The Bronx come from postal codes 10469, 10456, 10458, 10467, 10473, 10468, 10451 and 10452.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,825 ratings
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Problems in the last 24 hours in The Bronx, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in The Bronx and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Optimum
Optimum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (19%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near The Bronx, Bronx, New York
The most recent Optimum outage reports came from the following cities:The Bronx, Hackensack, Brooklyn, Malverne, Yonkers, Jersey City, New York City, Queens, West New York, Union City, Hastings-on-Hudson, Secaucus, Little Ferry, Hoboken and Westwood.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | TV | |
| The Bronx | TV | |
| Hackensack | ||
| The Bronx | TV | |
| Brooklyn | Internet | |
| The Bronx | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near The Bronx, New York
Latest outage, problems and issue reports in The Bronx and nearby locations:
- Chris (@chris_chross24) reported fromBronx, New York
@optimum for $80+ a month there’s no reason your internet service shouldn’t reach my bedroom. Terrible.
- Oscar De La Rent Free (@YoungPharaoh11) reported fromBrooklyn, New York
@optimum @OptimumHelp is pissing me off. It is insane trying to get in contact with adequate help
- stevie12s (@stevie12s1) reported fromBronx, New York
@OptimumHelp programming guide not working in Riverdale, Bx? Restarted my box a few times.
- beda spinach dip (@bedabear) reported fromBrooklyn, New York
@OptimumHelp your website makes it ✨impossible✨to speak to a representative and I hate it🥰🥰🥰 would love to stop being charged for a service I don’t use but the robot voicemail won’t let meeeee
- Buddy_Love32🦍 (@Rhaa32) reported fromNorth Bergen, New Jersey
Why is my @optimum internet not working every morning, but they want their payment every month?? Help @Verizon or @comcast or any other internet service!!!
- Forrest Umoja Petry (@YungLootha) reported fromBrooklyn, New York
@optimum how long this Lil outage gonna be?? I got work to do.
- stevie12s (@stevie12s1) reported fromBronx, New York
@OptimumHelp my main box has again stopped showing program info or guide! Repeat offender. Last time you reset my box. Please help again.
- Patti Romano (@PattiRomano6) reported fromBronx, New York
@OptimumHelp My cable service wen't down last night, what is the problem?
- Toya Tough Chick Talk (@ToyaCoo19461078) reported fromBronx, New York
@OptimumHelp why am I being charged $117 per month for internet service only??????? Shame on y’all for robbing ppl and don’t lie and say that you don’t.
- LIGHT IT (@FyahWill) reported fromBrooklyn, New York
@OptimumHelp OUTAGE KILLING ME
- Justin Wing-Timm Yu (@justinwyu) reported fromBrooklyn, New York
Call and ask for credits back for #Optimum internet outages each time it happens. Just got $75 back for last week. This is seemingly the only way to get @optimum @OptimumHelp to hopefully fix their terrible service...
- Chris (@chris_chross24) reported fromBronx, New York
@optimum y’all stupid idiots gonna come fix this internet??
- Chris (@chris_chross24) reported fromBronx, New York
@optimum your service sucks ****
- Lauren (@lauritooooo) reported fromBrooklyn, New York
Very disappointed with @optimum and their customer service. Appointments shouldn’t be scheduled at certain times if technicians won’t show up. The optimum representatives are also no help & rude. I need strong internet as a teacher. What internet service should I switch to?
- The Monarch of Photography Terrorism Stringer Bell (@SinatraShotcha) reported fromBrooklyn, New York
For @optimum to be the only damn internet service provider on my side of town of Bedstuy they sure have more than enough service outrages for no damn reason.
- Griselda Blanco (@flyy_yellothang) reported fromBronx, New York
I really wish my building would contract with someone other than @optimum the service is really trash
- Linda Tagliarini (@lindatags) reported fromBrooklyn, New York
@OptimumHelp my photo shows no info available which is a constant issue. I’ve already rebooted twice and this is a new Altice box, only had two weeks. Why does this happen so often? Any advice? How to fix? Thanks?
- paddyO-daBronx (@paddy0_bronx) reported fromBronx, New York
@OptimumHelp I can’t wait on call backs and other nonsense. How much is it to MLB network?
- paddyO-daBronx (@paddy0_bronx) reported fromBronx, New York
@optimum your service is ******* crap. Tomorrow I am calling the better business bureau I want your **** out of my house and all my money refunded. You suck
- JCJ (@_JCJR_) reported fromQueens, New York
Hey @optimum, what do I have to do to speak to a supervisor that knows what they are talking about after 2 months of daily phone calls and wrong information from support members and other supervisors with conflicting information? It’s been 5 days since I was told I’d get a call.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- SmokenBourbon | RG (@smokexbourbon) reported
@Warr1or_Gaming @optimum @OptimumHelp That is complete BS man, to fix an issue they caused it should be an immediate fix
- Tyler B. Roys (@Tylertheweather) reported
This gets better as of now… we discovered the in the genesis over at @optimum/@OptimumHelp disconnected my moms account without telling us and expect her to go without any service until NEXT TUESDAY…
- RedHeadedSmurf (@SaxySmurf) reported
@OptimumHelp Please pass the kudos to your Marketing team for sending out promos without having any clue what services a customer has. 🙄 There's simple exclusion listing for that. Shouldn't be so hard.
- F3Chestnut (@cliftonrouse) reported
@OptimumHelp Please help me. Going on 2 months with internet problems. Everytime it gets the least bit cold my internet goes out. Had 2 reps come out and said yall would replace my line and have yet to receive any communication that is in process. ThanksClifton Rouse
- Geoffrey Morton (@GMorton_50) reported
It’s wild that you have to actually pay money for @optimum garbage internet
- Ansuman Prusty (@ansumanprusty) reported
@OptimumHelp No one showed up in 2 10-8pm appointments and I was waiting for the whole day. Even today someone showed up and they couldn’t fix it. Not sure how many more days this ordeal will take
- Ansuman Prusty (@ansumanprusty) reported
@OptimumHelp Two appointments were given for 12/24 and 12/26 and no one showed up. I waited for the whole day till 8 pm. And today on 12/26, someone showed up but couldn’t fix it. And now customer care also not clearly able to say who can fix.
- Tyler B. Roys (@Tylertheweather) reported
@OptimumHelp You can start by explaining why cable service was shut off so that my mom could not stream anything…
- John Sutton (@nc_sutton) reported
@OptimumHelp I’m paying about 150 a month for Optimum high speed internet. The system has been down since last Saturday. Has been called in several times. Amazingly poor customer service! 6 days! I work out of my house, time to change providers- apparently.
- ℳisery. 🖤 (@_Gloomies) reported
@optimum My internet has been off since 12/15. Someone backed into a line and cut it. The line has been laying in the road. Every time I call, I'm told I don't know and offered no information on when it'll be fixed. When someone does "try to help" they never call back.
